Frequently Asked Questions

Child Support Services Frequently Asked Questions can be found here.

COVID-19 FAQs

I have been laid off or furloughed by my employer. How can I request that my monthly child support amount be reviewed for possible modification?

  • It is important that you contact your local county child support office to discuss this request. Counties have been provided guidance to accept requests from parents for review and adjustment of their child support order via email. Conferences with parents can be conducted virtually (phone, email, Skype, etc.). 

Stimulus Payment FAQs

Will my stimulus payment be intercepted for child support arrears?

  • The second and third rounds of Economic Impact Payments, also referred to as EIP's or stimulus payments, are not subject to offset for child support. These will not be intercepted for child support arrears. 

Will Recovery Rebate Credits offset child support arrears?

  • Recovery Rebate Credits are treated differently than Economic Impact Payments paid in advance. The second and third rounds of Economic Impact Payments were not subject to offset. However, that exception applied only to advance payments. The December stimulus bill does not exempt Recovery Rebate Credits from offset for child support, back taxes, or any government debt. Visit the IRS website for more information.

2020 Stimulus Payments and IRS “Injured Spouse” 

In 2020, the IRS announced it would mail reimbursement checks to those who filed joint income tax returns for 2019 who had their first round of stimulus payments intercepted to pay back child support owed by their spouse. Normally these joint filers must file an “injured spouse” claim with the IRS to receive their portion of these funds, but now payments will be sent whether or not a claim has been filed.  Please visit the IRS website for more information.

How do I know if I might get one of these payments?

  • If you received a letter from the IRS notifying you that funds from the first round of Economic Impact Payments were held to pay back child support owed by your spouse, you may be receiving one of these checks.

What if I WANT my payment to help pay off my spouse’s case?

  • This is easy – once you receive your IRS check, simply make a payment on the Colorado Child Support Services website and it will be applied to your spouse’s case.

Website Login Troubleshooting

I can’t set up my account, even though I entered all of the required information. What’s wrong?

  • You may already have a Paying Parent/Person Receiving Payments Account. Please try to recover your old web account information.
  • The Colorado Child Support Services Program may not have all of the personal information required for registration.
    • Social Security Number - This number may not be in our system or may be incorrect.
    • Name - We may not have your correct name on file due to a name change. Possible solutions may be to remove a hyphen and/or an apostrophe in your name. Do not enter your nickname. Enter the name exactly as it appears on your case.
    • Family Support Registry Account Number - Only enter the first eight digits, including leading zeros. If you have a 10 digit number, you do not need to enter the last two digits.   

Contact CDHS_FSRCustomerService@state.co.us by email so that we can look into why you are not able to create an account. Include all the information requested on the registration form in your email.


Can I change my User ID or Password?

  • Yes. Once you login to your account, you may change your password or User ID using the "Change Profile" option on the left side of the page.

I cannot log in to my account. Do I need to register again?

The font size is too small or too large making the website difficult to read.  

  • Sometimes browser settings can affect how the website pages look. Try to adjust the font size on your browser to make the characters larger or smaller. The website works best with Google Chrome or Internet Explorer, but other browsers should display the text clearly.

I cannot find the answer to my question.