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Receiving A Payment

Welcome to the Family Support Registry (FSR)

The FSR is Colorado's child support and/or maintenance support payment processing center. Our role is to serve as the central location to receive and disburse these payments. We will maintain the official payment and disbursement records for your court order.

Your Role

The person ordered to receive support is the OBLIGEE. You should have an 8 digit FSR account number which is how we identify your account.

Processing Time Frames

Payments are processed the same business day that they are received (with complete information). Disbursements are generally issued in 2 business days of payment receipt.

It is important that you keep us updated on your current mailing address.

You can contact us by email or calling: cdhs_fsrcustomerservice@state.co.us
303-299-9123 / toll-free 800-374-6558

Ways to Receive Payments (disbursement options):

The default method to receive your disbursements is in check form.

Electronic disbursement options are a fast and convenient method to receive your payments. Funds issued by electronic disbursement are typically available to you in 2 business days.

Electronic Disbursement Options

  • Direct Deposit
    • No Fee
    • Disbursement is deposited directly into your bank account

You can set up your direct deposit by either filling out the form below or filling out the information online here: Online Direct Deposit Application

Application for Direct Deposit Form

  • FSR Debit Card (Reliacard┬«)
    • No Fee
    • Disbursement is deposited directly to a prepaid debit card from U.S. Bank called the ReliaCard┬«
    • Use your ReliaCard┬« like any debit card
    • It can be used anywhere VISA is accepted
    • Check card balance and view transactions online

You can set up your FSR Debit Card option by filling out the information online here: Online FSR Card Application

For questions on your ReliaCard, please call ReliaCard Customer Service at 855-203-3843.

Disbursement Records

The FSR can provide you with a record of all payments paid out for your account. You can access this information by logging in or creating your account here: Online Account

You can also request a copy by emailing or calling us at: cdhs_fsrcustomerservice@state.co.us 303-299-9123 / toll-free 800-374-6558

For questions on enrolling in or changing an electronic disbursement option, please call the Family Support Registry at 303-299-9123 or 800-374-6558.