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Family Support Registry

Where do I send my payments?
Mail Payments to:

Family Support Registry
P.O. Box 2171
Denver, CO 80201-2171

Please include your name and Family Support Registry (FSR) account number or payment coupon with all payments.

How do I get a copy of my payment record?
As a registered user to this web site, you may download and print an official Complete Payment Record, for legal purposes, as proof of payments that you have made. The Family Support Registry (FSR) is also able to provide you with a legal record of all payments received at the FSR for your account. Contact the FSR Customer Service Department to request your payment record.

Is my payment record available to anyone besides me?
Yes. The payment record is considered public record. Upon request, the Family Support Registry (FSR) can provide anyone with an individual's payment records for his or her FSR accounts. For details contact the FSR Customer Service Department.

How can I change my address with the Family Support Registry (FSR)?
Contact the FSR Customer Service Department to make changes to your address.

What are my electronic options if I am receiving payments from the Family Support Registry (FSR)?

Direct Deposit

Direct Deposit is a convenient way to receive your child support and/or maintenance payments. Instead of printing and mailing your child support and/or maintenance check to you, the FSR deposits the money electronically into your bank account. Your funds are typically available within 2 business days. You can print a Application for Direct Deposit, or to request an application, contact the FSR Customer Service Department.


FSR Card

The FSR Card is a more convenient way to receive and use your child support and/or maintenance payments. Your payments are automatically deposited directly to your FSR Card. Use your FSR Card to pay for goods and services anywhere VISA is accepted, just like any debit card. You can also get account balances and transaction information by phone or online anytime. There are no qualifications to receive the FSR Card. You can print a Application for FSR Card, or to request an application, contact the FSR Customer Service Department.


If I have direct deposit, how do I change my bank information with the Family Support Registry (FSR)?
Modifications to your bank information require a new authorization form to be completed and sent to the FSR. You can print a Application for Direct Deposit, or to request an application, contact the FSR Customer Service Department.

How can I stop my direct deposit or FSR card?
You must submit a request, in writing, to cancel the authorization. Your request must include your name, your Family Support Registry (FSR) account number, and a daytime phone number. You can fax it to the FSR, Attn: Financial Services at (303) 299-9122, or send it to the FSR, Attn: Financial Services, P. O. Box 2171, Denver, CO 80201-2171.

What are my electronic options for sending payments to the Family Support Registry (FSR)?
The Family Support Registry (FSR) offers two electronic payment methods. If you choose one of these payment methods there will be a one-time 10 day waiting period before you may use the service. This waiting period allows the FSR to verify your bank account information with your financial institution before a payment is withdrawn from your bank account.

Recurring Automatic Withdrawal

This option lets you pay your child support and/or maintenance by authorizing a regularly scheduled withdrawal from your bank account according to the frequency and amount you select. Recurring automatic withdrawal saves you the inconvenience of an envelope and a stamp. It guarantees that the payment is always received on time. There is no additional fee for this service. You can print a Application for Automatic Withdrawal, or to request an application, contact the FSR Customer Service Department.


Pay-by-Phone

This option is similar to automatic recurring withdrawal except that you decide when and how much you will pay. After receiving your application, the FSR Customer Service Department records your bank information and issues you a personal identification number (PIN). When you are ready to make a payment, simply call the Interactive Voice Response Unit (IVR) at 303-299-9123 (local) or 1-800-374-6558 (toll-free) and follow the instructions for pay-by-phone. There is no additional fee for this service. You can schedule your payment up to thirty days in advance. You can print a Application for Pay by Phone, or to request an application, contact the FSR Customer Service Department.

Note: We are not able to process credit card payments at this time. However, we will notify our customers if this option becomes available in the future.

If I have recurring automatic withdrawal or pay-by-phone, how do I change my bank information with the Family Support Registry (FSR)?
Modifications to your bank information require a new authorization form to be completed and sent to the FSR. You can print an Recurring Application for Automatic Withdrawal or Application for Pay by Phone. You may also request an appliacation by contacting the FSR Customer Service Department.

How can I stop my recurring automatic withdrawal or pay-by-phone from my bank account?
You must submit a request, in writing, to cancel the authorization. Your request must include your name, your Family Support Registry (FSR) account number, and a daytime phone number. You can fax it to the FSR, Attn: Financial Services at (303) 299-9122, or send it to the FSR, Attn: Financial Services, P. O. Box 2171, Denver, CO 80201-2171.

How long does it take for the Family Support Registry (FSR) to process a payment and send it out?
Payments received with the FSR account number and payor's name, are processed on the same business day they are received. The disbursement to the custodial party is typically sent on the following business day. If you have direct deposit, your deposit is typically available within 2 business days.

What can I do if I haven't received my payment?
If your case is being enforced by a county Child Support Enforcement Unit, you will need to contact them for help. If your account is a "Non IV-D" or "Registry Only" account, you will need to contact the payor or employer. In order for the Family Support Registry (FSR) to search for a payment you believe was lost, we need the following information:
  1. Payment check number
  2. Payment check amount
  3. Date check cleared the bank
  4. Payor or employee name
  5. Payor or employee identifying information such as social security number or the FSR account number

What should I do if I did not receive my disbursement after it was sent to me by the Family Support Registry (FSR)?
A request to stop payment on a FSR check can be accepted from those individuals who believe their child support check was either lost or stolen. The FSR will send you the request if it has been 7 days from the date they sent it to you. Stop payment requests are also accepted if the check was damaged and you need a replacement. FSR Customer Service Department.

Can I stop a scheduled recurring automatic withdrawal payment?
The FSR can stop a scheduled recurring a utomatic withdrawal payment with advance notice. Your request must be received at the FSR a minimum of 3 business days prior to the scheduled withdrawal date.

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