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Closing a Case

Child Support Services (CSS) will close a case:

  • After an obligation ends and the noncustodial parent has paid all support and arrears, or
  • After making all possible reasonable attempts to establish or enforce an order with no success, or
  • After trying but not being able to find the noncustodial parent or the custodial party, or
  • If closure is requested by the person who applied for services

The county CSE Unit may send a letter to you 60 days before closing the case. Even if a case is closed, it does not always mean that the noncustodial parent's legal duty to pay support will end. If new information about a case is received, the case may be reopened.